Contact Us

We love to hear from you.

 

The New Look Pty Ltd

☎️ +61 (02) 9988 4824   

✉️ PO Box 233, St Ives NSW 2075, Australia

💻 hello@thenewlook.com.au

 

+61 2 9988 4824

Luxe Personalised Leather Bags & Accessories 

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Terms of Service

Our terms and conditions relate to services provided by The New Look (QLD) Pty Ltd. Please read our terms and conditions of use carefully. By using, visiting or browsing The New Look website you agree to be bound by these terms and conditions of use.

 

Our website is set up to automatically process your order as soon as it is placed.  Therefore we cannot make any changes or cancel your order after it has been submitted.  *Personalisation of up to 8 characters is included in the total price.  In the unlikely event that your particular personalisation needs are unable to be met,  you will be contacted.  If the order is unable to be fulfilled, any money that has been paid will be refunded.

DISPATCH

Once you have placed your order and it has been paid for, we aim to dispatch your order within 5 working days if stock is available.
This service proposition is matched or exceeded in the majority of occasions throughout the year.

SECURITY

Our website store uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. However, all use of this website is at your own risk. 

RETURN POLICY

On the rare occasion you receive an incorrectly spelt product from us which differs from the submission - where the error is an error on our behalf - we will redo the product and post it to you FREE of charge.
As reprints and quality issues rarely occur, you may be asked to return the product to us for inspection. This will enable us to conduct further quality inspections. Quality and customer satisfaction are important to The New Look.
Understandably, as this is a personalised product, we are unable to offer a refund from a typing error you may have made over the internet, or if you change your mind.

AVAILABILITY

All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If we cannot fulfill your order we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

REFUSAL OF ORDER

We reserve all rights to refuse fulfilment of an order.  In these circumstances you will be advised and any money that has been paid will be refunded.

CHANGES TO TERMS AND CONDITIONS OF USE

We reserve the right to change these terms and conditions at our sole discretion. The most current version of the terms and conditions will supersede all previous versions.

COPYRIGHT

All content of the The New Look websites including text, graphics, logos, designs, photographs, button icons, images, audio/video clips , data compilations and software and its compilation is the property of The New Look (Qld) Pty Ltd and/or its suppliers and is protected by Australian and International copyright laws.

You may not modify, create, copy, distribute, transmit, display, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, The New Look website without our express written consent.

TRADEMARKS

"The New Look" is a registered trademark. All The New Look graphics, logos, page headers, button icons, images and product names are either trademarks or the copyright of The New Look. The New Look trademark and copyright materials may not be used in connection with any product or service without written authorisation. All other trademarks not owned by The New Look (Qld) Pty Ltd. that appear on the The New Look website are the property of their respective owners who may or may not be affiliated with or connected to The New Look.

LIMITATIONS ON LIABILITY

Other than as specified expressly in these terms and conditions we will not be liable for any loss or damage (including product performance, incompleteness of information on the website or indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of the The New Look products and/or services or the The New Look website. As previously, all use of this website is at your own risk.

APPLICABLE LAW

Your use of this site is governed by, construed and enforced in accordance with the laws of New South Wales, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales, Australia.

For any additional information please email our customer service department hello@thenewlook.com.au